Privacy Policy
Last updated: 8 June 2026
HomeWellVibe ("we", "us", or "our") operates homewellvibe.com. This policy explains what personal data we collect when you use our site, why we collect it, who we share it with, and how you can control it.
1. What we collect
Account and purchase data
When you create an account or buy a pass, we collect:
- Your name and email address
- Which discipline you chose (Bhangra or Zumba)
- Which pass you bought (4-Weeks Pass or 12-Weeks Bundle) and the date of purchase
We never see your card or bank details. PayPal handles all payments on their secure platform.
Authentication data
We store a hashed password (never the plaintext) so you can sign in securely. If you use "Forgot password?", we send a one-time code to your email; we don't store that code after verification.
Usage data
Our hosting provider may log basic request information (IP address, browser type, pages visited) for security and performance purposes. We use privacy-friendly, cookie-free analytics that do not track you across other sites or store personal identifiers.
Communications
When you book a class we email you a confirmation containing the class link. If you contact us at support@homewellvibe.com, we retain that correspondence to resolve your query.
2. How we use your data
- Delivering the service: sending your class link, tracking your balance, letting you view your booking history.
- Account security: verifying your identity at sign-in and during password reset.
- Customer support: responding to questions or issues you raise.
- Service improvements: understanding which classes are popular so we can schedule more of them.
- Legal compliance: retaining transaction records as required by applicable law.
We do not sell your data, use it for targeted advertising, or share it with any third party for their own marketing purposes.
3. Third-party services
We use third-party service providers for payment processing, account database and authentication, transactional email delivery, live class video delivery, and website hosting. Each provider receives only the minimum data needed to perform their function and operates under their own privacy policy. We do not authorise any provider to use your data for their own marketing purposes.
4. How long we keep it
- Account data: kept while your account is active and for 12 months after your last class pass expires.
- Transaction records: kept for 7 years as required for tax and accounting purposes.
- Support emails: kept for 2 years after the issue is resolved.
- Server logs: retained by our hosting provider per their standard retention period (typically up to 30 days).
5. Security
We take the safety of your account seriously. Your password is never stored as-is: it is scrambled in a way that nobody, including us, can read it. Your account information is only accessible when you are signed in. We never store your card or payment details. PayPal handles all of that on their own secure platform.
6. Your rights
Depending on where you live, you may have the right to:
- Access: request a copy of the data we hold about you.
- Correction: ask us to fix inaccurate data.
- Deletion: ask us to delete your account and personal data.
- Portability: receive your data in a machine-readable format.
- Objection / restriction: object to certain processing or ask us to restrict it.
To exercise any of these rights, email support@homewellvibe.com. We will respond within 30 days. Deletion requests will result in permanent account closure.
7. Contact
Questions or concerns about this policy:
HomeWellVibe
Email: support@homewellvibe.com